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What is defined as an organization's ability to sustain operations and deliver services after a disruption?

  1. business agility

  2. business continuity

  3. business strategy

  4. business flexibility

The correct answer is: business continuity

The correct choice about an organization's ability to sustain operations and deliver services after a disruption is business continuity. Business continuity refers to the processes and procedures that an organization puts in place to ensure that critical business functions can continue during and after a significant disruption, such as natural disasters, cyberattacks, or other unforeseen events. This encompasses everything from risk assessment and mitigation strategies to recovery plans that detail how to maintain or quickly resume operations. Effective business continuity planning allows organizations to minimize downtime and loss, ensuring that they can meet their commitments to customers and stakeholders even in challenging circumstances. In contrast, concepts like business agility and business flexibility relate more to the organization's capability to adapt and respond to market changes and demands, rather than specifically focusing on recovery from disruptions. Business strategy encompasses the overall plan for achieving long-term goals, which includes but is not limited to continuity planning. Hence, business continuity is the most precise term that captures the essence of sustaining operations post-disruption.