CompTIA Cloud+ Practice Test

What is the correct order of steps in the troubleshooting methodology for an infected hosted file share?

1. Identify the problem, Test the theory to determine cause, Document findings and outcomes, Establish a plan of actions, Establish a theory of probable cause, Verify full system functionality.

2. Establish a theory of probable cause, Identify the problem, Test the theory to determine cause, Establish a plan of actions, Document findings and outcomes, Verify full system functionality.

3. Identify the problem, Establish a theory of probably cause, Test the theory to determine cause, Establish a plan of action, Verify full system functionality, Document findings and outcomes.

4. Document findings and outcomes, Establish a plan of actions, Identify the problem, Verify full system functionality, Testing the theory, Establishing a theory of cause.

The correct answer is: Identify the problem, Establish a theory of probably cause, Test the theory to determine cause, Establish a plan of action, Verify full system functionality, Document findings and outcomes.

The correct sequence outlined in the chosen answer emphasizes a structured approach to troubleshooting an infected hosted file share. First, identifying the problem is crucial as it lays the groundwork for all subsequent steps. This involves gathering information about symptoms and specific issues affecting the file share, so that the technician understands what needs to be resolved. Following the identification, establishing a theory of probable cause is essential. This step requires analyzing the information gathered to hypothesize potential causes of the infection, which could involve examining logs, checking for unusual activity, or understanding recent changes to the environment. Next is testing the theory to determine the cause. This step validates the hypothesis by conducting experiments or investigating the suspected sources of the infection. If the hypothesis is correct, the nature of the infection can be better understood. Then, establishing a plan of action is necessary to address the problem. This involves outlining specific steps that will be taken to mitigate the infection, restore functionality, and prevent future occurrences. Verifying full system functionality is the next step. This ensures that after remediation, the file share operates correctly without the infection, confirming that the solution has resolved the issue. Finally, documenting findings and outcomes is imperative for future reference. It creates a record of what the problem was, how it