CompTIA Cloud+ Practice Test

What should be done after identifying and articulating the issue in the troubleshooting process?

1. create a theory of probable cause

2. implement a solution

3. document the issue

4. notify stakeholders

The correct answer is: create a theory of probable cause

After identifying and articulating the issue in the troubleshooting process, the next step is to create a theory of probable cause. This involves analyzing the information gathered during the identification stage to propose possible reasons for why the issue may be occurring. Formulating a theory allows the troubleshooting team to focus their investigation, develop specific tests or checks to validate the theory, and systematically approach the problem in a structured manner. Creating a theory of probable cause helps to narrow down potential culprits and directs further efforts efficiently, which is crucial for time-sensitive or complex issues. It also sets the foundation for the next steps in the troubleshooting process, such as implementing solutions or documenting the findings. Validating the theory through testing can then lead to a more informed approach in determining the most effective resolution for the problem at hand.